
Client Requirements


A portal to update the Customers/ borrowers with the progress of the loan application, reminders, reports, etc.

Automated and Scheduled communication to be sent at various trigger points throughout the loan cycle

To be able to send On-Demand communications when customer demands.


Re-architected client’s communication engine to handle bulk batches using queuing mechanism.
Our
Solution


Tools and Technologies


Cloud Design -
AWS S3

Server Implementation -
Postgres SQL, Eclipse, MobaxServer

Software used -
RabbitMQ, Springboot, SQL

Benefits to Client


Reduce time to send bulk communications
from 24 hours to 30 minutes

​One platform for all communication triggers

​Seamless Customer Interaction improving the Customer Services

Created a communication engine to send bulk communication in batches as per the Document Types and on a pre-decided Schedule

APIs made available to send on-demand communication.
Solution Overview
