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Case study: Communication Portal for a Leading Housing Finance company

A one-stop-Portal for all the Communication with the Customer

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Client Requirements

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A portal to update the Customers/ borrowers with the progress of the loan application, reminders, reports, etc.

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Automated and Scheduled communication to be sent at various trigger points throughout the loan cycle

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Generate reports like Statement of Account, Interest Certificates etc., on the fly and to be sent to the borrower

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Fetch letters from backend document management system and having a seamless way to send letters by inputting the unique number

Our 
Solution

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Tools and Technologies 

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Cloud Design -

AWS S3

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Server Implementation -

Postgres SQL

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Software used -

Java, Springboot, Angular

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Benefits to Client

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Reduced TAT of service requests raised

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​One platform for all communication triggers

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​Seamless Customer Interaction improving the Customer Services

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Ability to trigger the communication on scheduled date and time and at predecided frequency

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Dashboard view of the list of communications sent or downloaded

Solution Overview

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About us:

TDT provides end-to-end digital solutions for all your business needs from technology consulting to support services. With a special focus on the Financial Services industry, TDT is dedicated and responsible for a smooth, faster, reliable and secure digital transformation.
Located in Andheri, India

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