Architecting Digital Transformation
Customer 360
Delight Your Customers with our Omnichannel Customer Portal Solution
Offer best-in-class customer service
Customer Portals Made Easy
Sharing and collecting data is a critical part of your customer engagement.
Easily build your own customer portal with Transdigital Customer Portal Framework.
Empower your customers to access and manage their own data securely
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Security - Multifactor authentication with customer's registered Mobile number and email
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360 degree view of customer relationships
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Initiate service requests
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Online access to critical reports and documents
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Based on open platforms - flexible and affordable
Features & Functionalities
Interactive and Intuitive Customer dashboard depicting all the important aspects of relationship
Single Window for all Customer needs
360 Degree view of all customer accounts and relationships
Customizable Dashboard
Payment Gateway Integrations
Tested and proven with leading payment gateway interfaces for easy payment options
Seamless Exchange of Data
Provision to view important customer data and account status
Document download and View
View and download all the customer KYC and other business docuemnts
Service Request Generation & tracking
Initiate service request and track them through user friendly and intuitive UI
Omnichannel access
Responsive design facilitating access from diverse devices (Mobile/ Web)
Reports
Standard and customized reports to meet customers requirements
Solution Highlights
Highly configurable User Interface
Ready to use and customizable
Micro-services based business layer for scalability
Ready to use integration with 3rd party services for enhance functionality
Integrations with various industry standard payment gateways and integrators
Multi-factor authentication using SMS/ email
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Service oriented architecture with easy connectivity with core back-end systems
Key Benefits
Faster Response
Improved Brand Visibility
Reduction in Servicing cost
Improved
CSAT