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Customer 360

Delight Your Customers with our Omnichannel Customer Portal Solution

Offer best-in-class customer service

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Customer Portals Made Easy

Sharing and collecting data is a critical part of your customer engagement.

Easily build your own customer portal with Transdigital Customer Portal Framework. 

Empower your customers to access and manage their own data securely

  • Security - Multifactor authentication with customer's registered Mobile number and email 

  • 360 degree view of customer relationships

  • Initiate service requests 

  • Online access to critical reports and documents

  • Based on open platforms - flexible and affordable

LEARN MORE
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Features & Functionalities

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Interactive and Intuitive Customer dashboard depicting all the important aspects of relationship

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Single Window for all Customer needs 

360 Degree view of all customer accounts and relationships

Customizable Dashboard

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Payment Gateway Integrations

Tested and proven with leading payment gateway interfaces for easy payment options

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Seamless Exchange of Data

Provision to view important customer data and account status 

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Document download and View

View and download all the customer KYC and other business docuemnts

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Service Request Generation & tracking

Initiate service request and track them through user friendly and intuitive UI

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Omnichannel access

Responsive design facilitating access from diverse devices (Mobile/ Web)

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Reports

Standard and customized reports to meet customers requirements

Solution Highlights

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Highly configurable User Interface

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Ready to use and customizable

Micro-services based business layer for scalability 

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Ready to use integration with 3rd party services for enhance functionality

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Integrations with various industry standard payment gateways and integrators 

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Multi-factor authentication using SMS/ email

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Service oriented architecture with easy connectivity with core back-end systems

Key Benefits

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Faster Response

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Improved Brand Visibility

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Reduction in Servicing cost

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Improved

CSAT

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