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Customer 360

Delight Your Customers with our Omnichannel Customer Portal Solution

Offer best-in-class customer service

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Customer Portals Made Easy
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  • Sharing and collecting data is a critical part of your customer engagement.
  • Easily build your own customer portal with Transdigital Customer Portal Framework. 
  • Empower your customers to access and manage their own data securely
    • Security - Multifactor authentication with customer's registered Mobile number and email 
    • 360 degree view of customer relationships
    • Initiate service requests 
    • Online access to critical reports and documents
    • Based on open platforms - flexible and affordable
LEARN MORE
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features and functionalities

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Interactive & Intuitive Customer dashboard depicting all the important aspects of relationship
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Single Window for all Customer needs 
360 Degree view of all customer accounts and relationships
Customizable Dashboard
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Payment Gateway Integrations
Tested and proven with leading payment gateway interfaces for easy payment options
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Seamless Exchange of Data
Provision to view important customer data and account status 
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Document Download and View
View and download all the customer KYC and other business docuemnts
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Service Request Generation & Tracking
Initiate service request and track them through user friendly and intuitive UI
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Omnichannel Access
Responsive design facilitating access from diverse devices (Mobile/ Web)
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Reports
Standard and customized reports to meet customers requirements

SOLUTION HIGHLIGHTS

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Highly configurable User Interface
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Ready to use and customizable
Micro-services based business layer for scalability 
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Ready to use integration with 3rd party services for enhance functionality
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Integrations with various industry standard payment gateways and integrators 
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Multi-factor authentication using SMS/ email
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Service oriented architecture with easy connectivity with core back-end systems

Key Benefits

Faster Response

Improved Brand Visibility

Reduction in Servicing cost

Improved

CSAT

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