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Customer 360
Delight Your Customers with our Omnichannel Customer Portal Solution
Offer best-in-class customer service
Customer Portals Made Easy
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Sharing and collecting data is a critical part of your customer engagement.
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Easily build your own customer portal with Transdigital Customer Portal Framework.
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Empower your customers to access and manage their own data securely
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Security - Multifactor authentication with customer's registered Mobile number and email
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360 degree view of customer relationships
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Initiate service requests
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Online access to critical reports and documents
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Based on open platforms - flexible and affordable
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features and functionalities
Interactive & Intuitive Customer dashboard depicting all the important information
Single Window for all Customer needs
360 Degree view of all customer accounts and relationships
Customizable
Dashboard
Payment Gateway Integrations
Tested and proven with leading payment gateway interfaces for easy payments
Seamless Exchange of Data
Provision to view important customer data and account status
Document Download and View
View and download all the customer KYC and other business docuemnts
Service Request Generation & Tracking
Initiate service request and track them through user friendly and intuitive UI
Omnichannel
Access
Responsive design facilitating access from diverse devices (Mobile/ Web)
Creation of
Reports
Standard and customized reports to meet customers requirements
SOLUTION HIGHLIGHTS
Highly Configurable User Interface
Microservices based Architecture
Ready to use Third Party Integrations
Payment Gateway Integrations
Multi-factor Authentication
Integration with Core Backend Systems
Key Benefits
Faster Response
Improved Brand Visibility
Reduction in Servicing cost
Improved
CSAT
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